Configure Solicited Remote Assistance: registry value fAllowToGetHelp and 4 moreComputerHKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services

Policy ID: RA_Solicit
Scope: Computer Configuration
Supported on: At least Windows Server 2003 operating systems or Windows XP Professional
Source: Administrative Templates (.admx) for Windows 11 2026 Update (26H2) (version 1.0)
Category: System › Remote Assistance

Registry

fAllowToGetHelp

REG_DWORDComputer

HKLM\Software\policies\Microsoft\Windows NT\Terminal Services Current key

Enabled value: 1
Disabled value: 0

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.reg

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\Software\policies\Microsoft\Windows NT\Terminal Services]

; Options (use only one)
; Enabled
"fAllowToGetHelp"=dword:00000001
; Disabled
"fAllowToGetHelp"=dword:00000000

CMD

:: Options (use only one)

:: Enabled
reg add "HKLM\Software\policies\Microsoft\Windows NT\Terminal Services" /v "fAllowToGetHelp" /t REG_DWORD /d 1 /f
:: Disabled
reg add "HKLM\Software\policies\Microsoft\Windows NT\Terminal Services" /v "fAllowToGetHelp" /t REG_DWORD /d 0 /f

PowerShell

# Common: create the key
New-Item -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Force | Out-Null

# Options (use only one)
# Enabled
New-ItemProperty -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'fAllowToGetHelp' -PropertyType DWord -Value 1 -Force | Out-Null
# Disabled
New-ItemProperty -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'fAllowToGetHelp' -PropertyType DWord -Value 0 -Force | Out-Null

fAllowFullControl

REG_DWORDComputer

HKLM\Software\policies\Microsoft\Windows NT\Terminal Services Current key

Enabled value: Depends on the option value
Element: Permit remote control of this computer:

Options
Item	Stored value
Allow helpers to remotely control the computer	1
Allow helpers to only view the computer	0

Apply with .reg · CMD · PowerShell

.reg

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\Software\policies\Microsoft\Windows NT\Terminal Services]

; Options (use only one)
; Allow helpers to remotely control the computer
"fAllowFullControl"=dword:00000001
; Allow helpers to only view the computer
"fAllowFullControl"=dword:00000000

CMD

:: Options (use only one)

:: Allow helpers to remotely control the computer
reg add "HKLM\Software\policies\Microsoft\Windows NT\Terminal Services" /v "fAllowFullControl" /t REG_DWORD /d 1 /f
:: Allow helpers to only view the computer
reg add "HKLM\Software\policies\Microsoft\Windows NT\Terminal Services" /v "fAllowFullControl" /t REG_DWORD /d 0 /f

PowerShell

# Common: create the key
New-Item -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Force | Out-Null

# Options (use only one)
# Allow helpers to remotely control the computer
New-ItemProperty -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'fAllowFullControl' -PropertyType DWord -Value 1 -Force | Out-Null
# Allow helpers to only view the computer
New-ItemProperty -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'fAllowFullControl' -PropertyType DWord -Value 0 -Force | Out-Null

MaxTicketExpiry

REG_DWORDComputer

HKLM\Software\policies\Microsoft\Windows NT\Terminal Services Current key

Enabled value: Depends on the option value
Element: Maximum ticket time (value):
Value type: REG_DWORD
Minimum value: 1
Maximum value: 99

Apply with .reg · CMD · PowerShell

.reg

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\Software\policies\Microsoft\Windows NT\Terminal Services]

; Value names and types follow the ADMX. Replace <enter value> below with your own data
"MaxTicketExpiry"=dword:<enter value>

CMD

:: Value names and types follow the ADMX. Replace <enter value> below with your own data

reg add "HKLM\Software\policies\Microsoft\Windows NT\Terminal Services" /v "MaxTicketExpiry" /t REG_DWORD /d "<enter value>" /f

PowerShell

# Value names and types follow the ADMX. Replace <enter value> below with your own data

New-Item -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Force | Out-Null
New-ItemProperty -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'MaxTicketExpiry' -PropertyType DWord -Value '<enter value>' -Force | Out-Null

MaxTicketExpiryUnits

REG_DWORDComputer

HKLM\Software\policies\Microsoft\Windows NT\Terminal Services Current key

Enabled value: Depends on the option value
Element: Maximum ticket time (units):

Options
Item	Stored value
Minutes	0
Hours	1
Days	2

Apply with .reg · CMD · PowerShell

.reg

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\Software\policies\Microsoft\Windows NT\Terminal Services]

; Options (use only one)
; Minutes
"MaxTicketExpiryUnits"=dword:00000000
; Hours
"MaxTicketExpiryUnits"=dword:00000001
; Days
"MaxTicketExpiryUnits"=dword:00000002

CMD

:: Options (use only one)

:: Minutes
reg add "HKLM\Software\policies\Microsoft\Windows NT\Terminal Services" /v "MaxTicketExpiryUnits" /t REG_DWORD /d 0 /f
:: Hours
reg add "HKLM\Software\policies\Microsoft\Windows NT\Terminal Services" /v "MaxTicketExpiryUnits" /t REG_DWORD /d 1 /f
:: Days
reg add "HKLM\Software\policies\Microsoft\Windows NT\Terminal Services" /v "MaxTicketExpiryUnits" /t REG_DWORD /d 2 /f

PowerShell

# Common: create the key
New-Item -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Force | Out-Null

# Options (use only one)
# Minutes
New-ItemProperty -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'MaxTicketExpiryUnits' -PropertyType DWord -Value 0 -Force | Out-Null
# Hours
New-ItemProperty -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'MaxTicketExpiryUnits' -PropertyType DWord -Value 1 -Force | Out-Null
# Days
New-ItemProperty -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'MaxTicketExpiryUnits' -PropertyType DWord -Value 2 -Force | Out-Null

fUseMailto

REG_DWORDComputer

HKLM\Software\policies\Microsoft\Windows NT\Terminal Services Current key

Enabled value: Depends on the option value
Element: Method for sending email invitations:

Options
Item	Stored value
Simple MAPI	0
Mailto	1

Apply with .reg · CMD · PowerShell

.reg

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\Software\policies\Microsoft\Windows NT\Terminal Services]

; Options (use only one)
; Simple MAPI
"fUseMailto"=dword:00000000
; Mailto
"fUseMailto"=dword:00000001

CMD

:: Options (use only one)

:: Simple MAPI
reg add "HKLM\Software\policies\Microsoft\Windows NT\Terminal Services" /v "fUseMailto" /t REG_DWORD /d 0 /f
:: Mailto
reg add "HKLM\Software\policies\Microsoft\Windows NT\Terminal Services" /v "fUseMailto" /t REG_DWORD /d 1 /f

PowerShell

# Common: create the key
New-Item -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Force | Out-Null

# Options (use only one)
# Simple MAPI
New-ItemProperty -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'fUseMailto' -PropertyType DWord -Value 0 -Force | Out-Null
# Mailto
New-ItemProperty -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'fUseMailto' -PropertyType DWord -Value 1 -Force | Out-Null